Note: Products that have been confirmed by taking photos and agreed to be shipped will not be returned after the customer receives the goods.Shoes and clothes are not allowed to be returned. If the size is not suitable, you can only change the size. If you need to choose an oversized size, it is recommended to ask customer service before buying
We are committed to your complete satisfaction. You may return your orders within 14 days from the date merchandise were received. You must contact us with your order number and your reason for the return authorization before sending the items back and we require some details about items you want to return. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Return delivery cost should be arranged by you.
We will refund your payment after the returned item is received. Please attention that the original shipping and handling fee will be deducted from the refund.
Exchanges are only allowed when merchandise is defective or damaged upon receipt and we will accept exchanges within 14 days of the original order dispatch date. Email us with your order number first to get a return authorization and return address from us or your return will not be accepted. All items can only be exchanged for replacement at the equal price.
1. A Return Address must be obtained from customer service to receive a refund. Order number must be written on the outside of the packaging. If order number is not visible or provided, package may get lost or returned back to you.
2. On the packing slip, circle the item(s) being returned. Please indicate reason for return.
3. Pack merchandise securely. If you do not have the original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return.
4. For your protection, we suggest all returns be sent back to us through a traceable postal service. We will not be responsible for loss or damage of return shipments. 5. Please be noted customer is responsible for shipping charges of the whole exchange process.
Cancellation of an order should be made before the order has been dispatched. We process all orders as quickly as possible, so we are not always able to cancel an order after it is placed.Cancellation requests after the dispatching of the order will be treated in accordance with our return policy.
In order to help you buy a satisfactory product, you can ask the customer service to take a photo for confirmation before delivery. If you are satisfied with the product, lowprebag’s service team will ship it immediately. If you are not satisfied, you can request a return or exchange before shipping.